ABOUT THE BAD ASS COFFEE

We’re excited to offer free shipping on all recurring subscription orders, along with tiered discounts of 5% off for 2 subscriptions, 10% off for 3, and 15% off for 4 or more. These discounts apply to all recurring orders that come from a subscription and are automatically applied at checkout. However, they do not apply to non-subscription items in your cart.

Here’s the discount structure for the subscription plan:

• 2 subscriptions = 5% off
• 3 subscriptions = 10% off
• 4 or more subscriptions = 15% off

If you're already a subscriber, you can still enjoy our new tiered discounts and free shipping! To access these deals, you'll need to create a new subscription bundle. Please note that the discounts are applied to bundles, so if you cancel one of the subscriptions in the bundle, you will lose the tiered percentage-off offers. To regain the discount, you’ll need to recreate the bundle without the canceled subscription.

Alternatively, you can email our support team, and we’ll help make the necessary adjustments on our end to ensure you keep the right bundle and discounts.

Alternatively, you can email our support team, and we’ll help make the necessary adjustments on our end to ensure you keep the right bundle and discounts.

Our free shipping offer applies to all subscription orders with eligible shipping rates under $20. Free shipping is available through economy flat rate shipping or FedEx SmartPost. Please note that this offer is designed for standard shipping methods and does not apply to expedited or premium shipping options.

If your shipping rate exceeds $20, standard rates will apply. For more details or assistance with shipping options, feel free to reach out to our support team!

A website account is highly recommended, but not required. A website account will make it easier to manage all your subscriptions, one-time purchases, shipping, and billing information in one place. If you sign up for a subscription without an account, you will still receive subscription order notification emails.

This is completely up to you! We want to offer a subscription that best serves YOUR needs. We have options of frequencies ranging from one to eight weeks, allowing for the most flexibility to cater to your lifestyle.

You will be billed the day you order your subscription. Subsequently, charges will be consistent with the frequency of your subscription order date at midnight.

Subscriptions can be affected by global supply chain issues. These can cause certain products to be discontinued that are part of your subscription package. In this case, we will do our best to notify the customer prior to the upcoming charge date to swap the subscription out with another equivalent coffee. We will always try to notify the customer prior to the change. Please reach out to Customer Care if you have any questions or would like coffee suggestions.

If you have created an account with Bad Ass Coffee of Hawaii, you will be able to manage your subscription by logging into this account. Using this link, log into your account with us. From there, you will be able to view your current subscriptions and manage them accordingly. You have the options of changing your roast type, grind type and shipping frequency.

You also have the option to manage your subscription by following the link "Manage Subscription" included in your most recent subscription order notification email.

To cancel your account, log in and click "Manage Subscription" or find your most recent subscription order notification email and click "Manage Subscription". From there, click "Edit" on the subscription you would like to cancel then click "Cancel Subscription" on the left-hand side of the page. Please give us some feedback on why you decided to cancel so we can learn how to better serve you in the future!