At Bad Ass Coffee of Hawaii, we strive to not only provide coffee of the highest quality, but the same quality of service for our guests. Our goal is to ship your order within two (2) business days for in-stock items. Our standard business hours are 8am – 4pm (Mountain Time Zone) Monday – Friday. We request that since we strive to provide high quality products to you that any changes to your order be made within 2 hours after of placement. Standard shipping of products on our website is done via independent carriers not affiliated with, controlled by, Royal Aloha Enterprises and you should allow five (5) to ten (10) business days for standard delivery once an order has shipped.

Bad Ass Coffee of Hawaii does offer expedited shipping that you may select at checkout. We do our due diligence to make sure that the price for shipping shown at checkout is correct, but it is subject to verification.

All shipping charges are your responsibility, unless waived by Bad Ass Coffee of Hawaii. Shipping charges are subject to change without notice. All orders are shipped FOB shipping point. Title to products purchased on the Site, as well as the risk of loss for such products, passes to you when Bad Ass Coffee of Hawaii delivers these items to the carrier for shipment, and we are not responsible for any shipping delays or problems once the product once the product has left our facility.

We value you as a customer and thank you for your business. 




How can I find or track my order?

Tracking will be listed on an email from our store as soon as the product ships. If you do not receive an email within two (2) business days of placing your order, please reach out to customercare@badasscoffee.com

 

How will I know when my order ships?

A soon as the product ships, you will receive an email notification. If you do not receive an email within two (2) business days of placing your order, please reach out to customercare@badasscoffee.com

 

Why does my order say it's been delivered when I haven't received it yet?

If your order status indicates Delivered but you can’t locate the package, it’s possible the carrier marked it delivered by accident. Carriers typically resolve this error within a day or two. Meanwhile, we recommend you check around the property, with your neighbors, or your building manager.

 

What should I do if my order was damaged during shipment?

Although the carrier may have damaged the package, please send an email to customercare@badasscoffee.com and include pictures if possible.

 

How do I report a missing, damaged or defective item from my order?

Please send an email to customercare@badasscoffee.com and include pictures if possible.

 

How do I cancel or change my order?

Send an email to customercare@badasscoffee.com within 2 hours of placing your order. We may be able to intercept it before it ships.

 

Where can I find my order confirmation?

You will receive an email notification to the email address used when placing the order. This is typically within a few minutes after fully completing your checkout, but may sometimes takes longer. If you do not receive an email within an hour, you may want to double check the email address used when placing the order, or your spam and clutter folders. If you still cannot find an order confirmation, please reach out to us at customercare@badasscoffee.com.

 

I paid with Amazon Payments. Where can I find my Amazon Payments order confirmation?

Amazon Payments is a 3rd party payment service. They will send their own order confirmation. It will be sent to the email set up on the Amazon account. For further information, please visit Amazon Pay's support page: Viewing orders and transactions.