FALL/WINTER HOLIDAY SCHEDULE

Our Office and Warehouse will be closed on Thursday, November 25th in celebration of the Thanksgiving Holiday. All orders placed after end of business day on Wednesday 11/24 will be processed on Friday, 11/26

Our Office and Warehouse will be closed on Friday, December 24th in celebration of the Christmas Holiday. All orders placed after end of business day on Thursday, 12/23 will be processed on Monday, 12/27.

Thank you for your understanding as we spend the holidays with our friends and families!

 

NOTE ON GLOBAL SHIPPING DELAYS

Aloha! We encourage you to start your holiday shopping earlier than normal to make sure your packages arrive in time for the holidays. This year, shipping carriers have forecasted record demand for home delivery. Global issues are causing shipping delays for almost everyone. We are doing everything we can to get your order(s) out to you as soon as possible. However, as a small business, we must rely on third party shipping carriers such as FedEx and UPS. Fedex and UPS have both suspended their service guarantees. We will be following all current situations that could affect shipping.

If you would like to check out the status of a shipping carrier, please follow the links below:
UPS Service Alerts
FedEx Service Alerts

 

Domestic Shipping Rates and Estimates

All shipping charges for your order will be calculated and displayed at checkout. Bad Ass Coffee of Hawaii does not levy any handling fees or additional shipping charges. All shipping rates are provided directly by the shipping carrier at time of checkout.

We offer free shipping via FedEx SmartPost for all orders over $50 excluding AK, HI, and USVI.

The following table is valid as of November 17th, 2021. Estimated delivery times are subject to change by the courier without notice. This table may not reflect the current lead times. Please verify all estimated ship times with your chosen courier prior to placing order.

Shipping Option

Estimated Delivery Time*

Delivery Area

FedEx Ground

1-5 business days

Available in all 50 United States (delivery times listed for the 48 contiguous United States)

FedEx SmartPost

2-7 business days

Available in all 50 United States (delivery times listed for the 48 contiguous United States)

UPS Ground‡

1-5 business days

Available in all 50 states and Puerto Rico

FedEx 2Day†

2 business days

All states except Hawaii (Delivery times to and from select ZIP codes in Alaska may differ from delivery times in the contiguous U.S.)

UPS 2nd Day Air‡

2 business days

Available in all 50 states and Puerto Rico, with additional transit time in some parts of Alaska and Hawaii

FedEx Standard Overnight †

Delivery by next business day

Delivery is available throughout the United States. Deliveries to and from select ZIP codes in Alaska and Hawaii may differ from delivery times in the contiguous U.S. 

UPS Next Day Air 

Delivery by next business day

Available in all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii

*Does not include processing time. Orders are typically shipped within five business days after they have been placed for in-stock items.

† FedEx money-back guarantee is suspended for FedEx Express® services for which money-back guarantee was previously reinstated November 1, 2021, through January 16, 2022.

‡UPS® Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.

NOTE: We are not responsible for shipping carrier delays.

In-Store Pickup

You can skip the shipping fees with free local pickup at our Centennial, Colorado location. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pickup within five (5) business days for in-stock items. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 8am – 3pm (Mountain Time Zone) Monday – Friday excluding holidays. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping and charges for your order will be calculated and displayed at checkout. A list of all approved countries that are eligible for delivery can be found below:

UPS Approved Country List

FedEx Approved Country List

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bad Ass Coffee of Hawaii is into responsible for these charges if they are applied and are your responsibility of as the customer.

Duties can depend on several factors set by your country’s customs authorities, such as:

  • The value of the items being shipped.
  • The type of the item being shipped and attributes such as materials used to make them.
  • Any taxes imposed on items originating from the United States.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for tracking information to become available.

If you haven’t received your order within five (5) to ten (10) days of receiving your shipping confirmation email, please contact the shipping carrier with your name and tracking number, and they will look into it for you.

UPS Tracking

FedEx Tracking

Shipping to P.O. Boxes

UPS will only accept shipments to a valid street address. UPS does not deliver to P.O. Boxes. If a shipper should use a P.O. Box address, the recipient´s telephone number must be included on the label. Your package that is addressed to a P.O. Box may be delayed, will not be covered by any UPS Service Guarantee, and will require an address correction charge. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

FedEx will only deliver to domestic P.O. boxes through FedEx SmartPost, which uses the USPS system in the final leg of delivery. It’s possible to ship to P.O. boxes in Puerto Rico and some international destinations via FedEx Express. In these cases, you’ll be required to provide a valid telephone, fax, or telex number.

Lost, stolen, or damaged packages

Bad Ass Coffee of Hawaii is not responsible for orders that are lost or damaged in transit. Therefore, it is recommended that you file a claim with the chosen courier so that you can be reimbursed for an item if it is lost or destroyed in transit.

UPS File a Claim

FedEx File a Claim

USPS File a Claim

It is the responsibility of the customer to provide accurate address information. Bad Ass Coffee of Hawaii is not responsible for shipping a replacement order for non-delivery due to inaccurate address information supplied by the customer.

To mitigate the risk of stolen or lost packages, we offer the option to add a requirement for signature upon delivery. Signature requirement cannot be utilized on UPS SurePost or FedEx SmartPost and requires an extra fee, which will be disclosed upon request of the service. Both FedEx and UPS will make two attempts to deliver said package at which point it is returned to the sender. The customer is responsible for all shipping fees if the order needs to be re-sent. Both UPS and FedEx do not guarantee that delivery attempts will be made on consecutive days. Signature service can be requested via contacting customer care upon two (2) hours following order placement by providing your order number and request to customercare@badasscoffee.com.

Customers may contact customercare@badasscoffee.com to report a lost or stolen order, however, Bad Ass Coffee of Hawaii is not responsible for contacting the third-party courier. It is the customers responsibility to contact the third-party courier to resolve any shipment discrepancies.

Refunds, returns, and exchanges

Bad Ass Coffee of Hawaii strives to provide excellent customer service, and we will do whatever we can to ensure that you're satisfied. Should you feel the need to return an item, you must contact customer service first. Upon product arrival at our warehouse all returned items are inspected. Please review our full return policy page here.

We accept returns up to 15 days after delivery for coffee, tea, or food items and 30 days for merchandise, if the item is unused, unopened and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at customercare@badasscoffee.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at customercare@badasscoffee.com.