Hello, how can we help?
Shipping and Delivery
Yes, we do ship internationally, however, international shipments can be subject to local duties and taxes.
Duties can depend on a number of factors, set by your country's customs authorities, such as:
• The value of the items being shipped.
• The type of the items being shipped and attributes such materials used to make them.
• Any taxes imposed on items originating from the United States.
As the customer, you are responsible for any taxes or duties on shipment, and your local laws may require you to pay them before you can receive your order.
Tracking will be listed on the confirmation email from our store as soon as the product ships. If you do not receive an email within two (2) business days of placing your order, please reach out to firstname.lastname@example.org.
As soon as the product ships, you will receive an email notification. If you do not receive an email within two (2) business days of placing your order, please reach out to email@example.com.
If your order status indicates Delivered but you can’t locate the package, it’s possible the carrier marked it delivered by accident. Carriers typically resolve this error within a day or two. Meanwhile, we recommend you check around the property, with your neighbors, or your building manager.
Although the carrier may have damaged the package, please send an email to firstname.lastname@example.org and include pictures if possible.
Please send an email to email@example.com and include pictures if possible.
How do I cancel or change my order?
Send an email to firstname.lastname@example.org within 2 hours of placing your order. We may be able to intercept it before it ships.
You will receive an email notification to the email address used when placing the order. This is typically within a few minutes after fully completing your checkout, but may sometimes take longer. If you do not receive an email within an hour, you may want to double check the email address used when placing the order, or your spam and clutter folders. If you still cannot find an order confirmation, please reach out to us at email@example.com.
Amazon Payments is a third party payment service. They will send their own confirmation. It will be sent to the email set up on the Amazon account. For further information, please visit Amazon Pay's support page: Viewing orders and transactions.
A website account is highly recommended, but not required. A website account will make it easier to manage all your subscriptions, one-time purchases, shipping and billing information in one place. If you sign up for a subscription without an account, you will still receive subscription order notification emails.
If you have created a website account with the same email address as your subscription order, you will be able to access your subscription preferences by logging into your website account. You may also manage your subscription by following the link "Manage Subscription" included in your most recent subscription order notification email.
Absolutely! If you have created an account with us, you will be able to access your account by logging in through www.badasscoffeestore.com. From there, click on "Manage Subscription" and then "Edit". Click on the product that you would like to change, then click "Swap Product", then choose your preferred roast.
If you did not create an account with us, find your most recent subscription order notification email and click "Manage Subscription". From there, all the steps will be the same as listed above.
You most definitely can change your grind type. To do this, it is the same process as changing your roast type, but you just simply click on the current product you’d like to change and select your desired grind from the grind options available.
Yes! To change your shipping frequency log into your account and click "Manage Subscription" or find your most recent subscription order notification email and click "Manage Subscription". From there click "Edit" on the subscription you’d like to change frequency, then click "Delivery Schedule" and choose from the options available of the frequency in which you’d like to receive your coffee.
To cancel your account, either log in and click "Manage Subscription" or find your most recent subscription order notification email and click "Manage Subscription". From there, click Edit on the subscription you would like to cancel then scroll down and click "Cancel Subscription" on the left-hand side of the page. Then give us some feedback on why you decided to cancel so we can better serve you in the future!
This is completely up to you! We want to offer a subscription that best serves YOUR needs. We have options of frequencies ranging from one to eight weeks, allowing for the best flexibility to cater to your lifestyle.
You will be billed the day you order your subscription. Subsequently, charges will be consistent with the frequency of your subscription order date at midnight.
Subscriptions can be affected by global supply chain issues. These have the ability to cause certain products to be discontinued that are part of your subscription package. In this case, we will do our best to notify the customer prior to the charge date to swap the subscription out with another equivalent coffee. We will always try to notify the customer prior to the change. Reach out to firstname.lastname@example.org if you have any further questions.