BAD ASS COFFEE SUBSCRIPTIONS

FREQUENTLY ASKED QUESTIONS

Last Updated on October 20, 2021

1

What is a coffee subscription?

A coffee subscription is the most convenient way to enjoy your favorite, quality Bad Ass Coffee of Hawaii. We automatically send you a batch of your favorite coffee based on your chosen frequency. The program is easy to use and customizable, so you can make changes online whenever you need.

You always have complete control over your coffee subscriptions orders. You can change your delivery frequency, next order date, quantity, and coffee anytime by visiting ‘Manage Subscriptions’ located here. Changes to orders can be made any time within 24 hours of the next scheduled charge date, and you can cancel or skip your shipment at any time. A coffee subscription is the most convenient way to enjoy your favorite, quality Bad Ass Coffee of Hawaii. We automatically send you a batch of your favorite coffee based on your chosen frequency. The program is easy to use and customizable, so you can make changes online whenever you need. You always have complete control over your coffee subscriptions orders. You can change your delivery frequency, next order date, quantity, and coffee anytime by visiting ‘Manage Subscriptions’ located here. Changes to orders can be made any time within 24 hours of the next scheduled charge date, and you can cancel or skip your shipment at any time.

2

Do I need a website account to have a subscription?

A website account is highly recommended, but not required. A website account will make it easier to manage all your subscriptions, one-time purchases, shipping, and billing information in one place. If you sign up for a subscription without an account, you will still receive subscription order notification emails.

3

How often will I get my new coffee beans?

This is completely up to you! We want to offer a subscription that best serves YOUR needs. We have options of frequencies ranging from one to eight weeks, allowing for the most flexibility to cater to your lifestyle.

4

When will I be billed for my subscription?

You will be billed the day you order your subscription. Subsequently, charges will be consistent with the frequency of your subscription order date at midnight.

5

How are subscriptions affected by the global coffee shortage?

Subscriptions can be affected by global supply chain issues. These can cause certain products to be discontinued that are part of your subscription package. In this case, we will do our best to notify the customer prior to the upcoming charge date to swap the subscription out with another equivalent coffee. We will always try to notify the customer prior to the change. Please reach out to Customer Care if you have any questions or would like coffee suggestions.

6

How do I make changes to my coffee subscription?

If you have created an account with Bad Ass Coffee of Hawaii, you will be able to manage your subscription by logging into this account. Using this link, log into your account with us. From there, you will be able to view your current subscriptions and manage them accordingly. You have the options of changing your roast type, grind type and shipping frequency.

You also have the option to manage your subscription by following the link "Manage Subscription" included in your most recent subscription order notification email.

7

How do I cancel?

To cancel your account, log in and click "Manage Subscription" or find your most recent subscription order notification email and click "Manage Subscription". From there, click "Edit" on the subscription you would like to cancel then click "Cancel Subscription" on the left-hand side of the page. Please give us some feedback on why you decided to cancel so we can learn how to better serve you in the future!